Frequently Asked Questions
How much can I save from using hannahPAD?
HannahPADs are reusable for up to 2-3 years (depending on care).
Purchasing products that are disposable, in nearly all cases, tend to be much more expensive than purchasing products that are reusable.
HannahPADs are better for your health and the environment.
* Sample computation for pantyliners.
Why switch to reusables?
Hannahpads are healthier for you. We use non-dyed organic cotton, opposed to the dyed cotton used in disposable pads. Our cotton contains no pesticides or chemicals.
Hannahpads are also allergy-free. Each pad is made with care for your most sensitive area.
Using reusable products such as Hannahpads will help reduce landfill waste.
Plastics used in disposables, as well as other products create 2.7 million tons of waste in the Philippines
per year. And nearly
half of it ends up in the ocean.
Now that's a
lot of waste!
Hannahpads can be used for up to 3 years. Reusable pads are economical in the long-term. Imagine how many disposables you won't have to buy after switching!
(For a detailed cost breakdown and comparison, please read "How much can I save from using hannahpads?")
Do you offer cash on delivery services (COD)?
Yes, Hannahpad Philippines offers cash on delivery services nationwide through LBC!
Stay Healthy and Happy :)
What size hannahPAD do you recommend?
We offer six different sizes of sanitary napkins:
- Large (Overnight)
- X-Large (Ultra)
- XX-Large (Super-Ultra)
Below is a chart with detailed specifications.
To recommend the right size, it would depend on the user's menstrual flow volume. For heavy flow, the medium and large pads are the best combination for day and night protection. For regular and light flow, the small and medium pads provide around the clock protection. For normal discharge, the pantyliner is the comfortable option.
Please see our chart below for recommendations based on menstrual flow.
How to become a CERTIFIED RESELLER?
Just contact us!
Certification process is quick and easy.
What is the Return & Exchange Policy?
Hannahpads are non-refundable due to their sanitary nature.
Hannahpad Philippines will accept exchanges on a case by case basis if the items are unworn, unwashed, unaltered, free of damages, and kept in its original condition.
Items eligible for exchange:
- Defective pads, soaps, or accessories
- Missing items
- Incorrect sizes or patterns received
All items must be returned in its original condition.
What is the difference between hannahPAD Outlet and hannahPAD Regular?
Hannahpad Outlet pantyliners and pads are patterns and designs that are overstocked.
The quality of the pads have not changed! They still possess 100% certified organic cotton sheets and maintain a leak-proof outer layer. :)
What certification standard is issued to hannahPAD's cotton pads?
Hannahpad's inner cotton layers have been certified by Control Union Certifications B.V.,
headquarted in Netherlands. Upon passing the OCS 100 inspection and assessment, all hannahpad cotton pads are recognized as meeting the organic cotton standard for "non-food product containing 95-100 percent organic material".
How do you wear a hannahPAD?
How do you wash a hannahPAD?
* It is highly recommended to use a more natural detergent when washing your hannahPADs.
Detergents that contain chemicals may cause severe chemical reactions which can affect your pads.
Returned orders/ Re-delivery policy
All deliveries carried out by LBC (independent courier) must be honored and collected in a timely manner.
(Note: Hannahpad PH is not responsible for the actions and delivery processes of LBC)
Any returned orders will be held for a maximum of 5 business days until the customer/s requests for re-delivery.
Re-deliveries will require an additional shipment fee and a Php 50 re-handling fee.
Customers who do not claim their order/s via cash on delivery will maintain an outstanding balance, which includes a re-delivery and a re-handling fee (per order).
Only 2 re-delivery attempts will be offered to all customers.
Without the complete payment of a current/previous order, the customer/s will not be allowed to avail Hannahpad products and services.
All outstanding balances that are not settled within 30 days of the order submission will be sent to a collections agency.
Estimated Delivery Time
The estimated delivery time is measured once order is released to LBC courier services.
Note: Delivery can be delayed due to incomplete orders, payment, and lack of specific instructions.
National Capital Region = 1-2 business days (including Saturdays)
Other Regions = 3-5 business days (including Saturdays)
Remote Regions = 5-8 business days (including Saturdays)
What size hannahCUP do you recommend?
SMALL is for women under 30 years old who have never delivered vaginally or by C-section
- and -
MEDIUM is for women 30 years old and older, women who have given vaginal birth, or women who usually experience very heavy flows.
This soft, durable cup is made from medical-grade silicone that is latex-free and chlorine-free. Accommodates changing flow; simply empty 2 to 3 times daily and reinsert. Offers 12-hour protection and can be worn confidently overnight.
This warranty applies to all purchases made from www.hannahpad.ph
1. This product was manufactured in accordance with Good Manufacturing Practices under strict quality control and process management and has been approved by the Korea Food & Drug Administration.
2. The manufacturing warranty against any defect is for a period of 3 months from the date of store purchase or receipt of the item from an online purchase. For online purchase, all shipping costs will be incurred by the company once it is established that the item is defective due to materials and/or workmanship.
3.This warranty excludes damage as a result of improper handling, accident or other causes that are not defects in materials and/or workmanship, such as leaking due to improper use, pad odor, normal wear & tear, or inappropriate undoing of the snaps.
4. Warranty is void when:
The washing & drying instructions have not been followed.
The product has been purposely abused.
5. This does not limit your statutory rights as a consumer relevant to the state or country of purchase.
If you have any warranty issues, please email us at : firstname.lastname@example.org